What is the difference between urgent and non-urgent repairs?
If a renter requests urgent repairs, it is the rental providers responsibility to respond with urgency. A suitable time frame a renter can expect a rental provider to respond to this request would be within 24 to 48 hours of being notified that a repair has occurred. All repairs are the rental provider’s responsibility, but if the renter has caused damage, the rental provider does reserve the right to pass on the cost of those repairs.
Ray White Chelsea has set procedures on how to report maintenance issues to our office for attention. Renters must continue to pay rent even if they are waiting for repairs to be undertaken. It is important for record keeping purposes that all communication regarding maintenance is reported in writing so there is a clear understanding of what the next steps are for all parties involved.
All non-urgent maintenance must be reported to our office in writing, either directly to your property manager via email or complete the maintenance form below. You can also refer to our Maintenance Troubleshooting Guide for handy hints and tips to help resolve issues.
To read more about non-urgent maintenance, please visit the Consumer Affairs website.
If you suspect you may have an urgent repair, and it is during standard business hours, Monday through Friday, please call our office on 03 9781 9600 as soon as you become aware of the issue.
If you fail to report an issue when it could have reasonably been resolved during business hours, you may be requested to wait until the next business day to have our preferred tradesman attend. Prompt attention to these matters will ensure you are not without any essential services over the weekends or public holidays. Renting information is available in multiple languages via the Consumer Affairs website.