Tenants are obliged to report all maintenance/repairs to our office as soon as possible. The easiest way to report maintenance is to complete the form below. Your Property Manager will contact you within 24 – 48 hours of receiving your maintenance request. All maintenance requests are referred to your Landlord for their consideration and response. The Residential Tenancies Act requires that your Landlord respond to your request within 14 days of receipt of notification. Please Note: Not all non urgent maintenance requests are necessarily attended to by all Landlords. Maintenance can be categorised as Urgent or Non Urgent items Urgent Maintenance Repairs are considered to be urgent if they are needed to fix: A burst hot water service A blocked or broken toilet system A serious roof leak A gas leak A dangerous electrical fault Flooding or serious flood damage Serious storm or fire damage A failure or breakdown of any essential service or appliance provided by the Landlord or agent for hot water, water, cooking, heating or laundering A failure or breakdown of the gas, electricity, or water supply Any fault or damage in the premises that makes the premises unsafe or insecure An appliance, fitting, or fixture which is not working properly and causes a substantial amount of water to be wasted A serious fault in a lift or staircase in the rented premises Urgent Maintenance should be reported immediately to your Property Manager via phone for urgent attention.This will minimise the potential damage and inconvenience.All urgent maintenance items are required to be attended to within 24 hours in most circumstances and wherever possible.In the event you should experience an urgent maintenance issue after hours, please call Debbie Tippett on 0414 426 033.